Carmen Lai

Carmen Lai has extensive experience in quality assurance and engineering, currently serving as Director of QA Engineering at Veeva Systems since February 2014, where responsibilities include test case execution, defect identification, and requirement analysis. Prior to this role, Carmen held various positions at NRX from August 2008 to February 2014, such as QA Analyst, where participation in test planning and QA process improvement initiatives was key, and Project Associate, focusing on requirement transcription for testing. Additionally, Carmen was a Content Specialist, managing a large outsourcing team and overseeing content deliverables for clients.