Matt Konczakowski is a seasoned professional in customer success management with extensive experience across multiple organizations. Currently serving as a Senior Customer Success Manager at Verily since March 2021, Matt excels in building strong relationships with key customers, managing the full customer lifecycle, and driving significant revenue growth through upsells and expansions. Prior to Verily, Matt held a Customer Success Manager role at CellTrak Technologies, where impressive achievements included onboarding over 50,000 users and maintaining a 95% customer retention rate. Experience also spans roles at BD and UPMC, focusing on client satisfaction, project management, and technology implementation. Matt holds a Bachelor of Science in Health Policy and Administration from Penn State University.
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