Emma Postill is an experienced professional in customer experience and insight, currently serving as the Head of Customer Experience Insight, Performance and Measurement at Virgin Media O2 since March 2018. Prior to this role, Emma spent over 13 years at O2 (Telefónica UK) in various leadership positions, including Head of B2B Customer Experience Insight and Measurement, where responsibility included managing customer experience strategies for business clients. Emma's career includes notable achievements such as earning the O2 SMB Person of the Year Award in 2013 and leading initiatives that enhance customer journeys and satisfaction. Emma holds a 2:1 degree in History and Psychology from Keele University and completed education at Parrswood High School in Manchester.
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