Lauren Staker is the Head of Total Customer Experience at Virgin Media O2, bringing over five years of experience in the Telco industry. Previously, Lauren held multiple leadership roles at Virgin Media, including Senior Transformation Manager and Head of Consumer Integration, where they spearheaded significant initiatives such as a £45 million Brand Architecture program. Lauren started their career with various HR placements and gained valuable insights into business operations, supporting executive processes within the CEO's office. They are also a Board Member and Mentoring Co-Chair at The WICT Network UK, focusing on developing women in the industry. Lauren holds a CIPD Level 7 Advanced Diploma in HR Management and graduated with First Class Honours in Human Resources Management from the University of the West of England.
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