Simon Threlfall has extensive experience in technical support and project management, currently serving as a Technical Support Analyst at Virgin Media O2 since October 2011. Key responsibilities include maintaining and optimizing service planning, capacity, and system availability through collaboration with operations, service level management, stakeholders, and partners. Prior to this role, Simon worked at Telefónica UK as a Project Support Advisor, where tasks involved working with project managers and teams to ensure seamless project delivery and generating key business requirements. Simon also held positions as a Customer Service Advisor, Assistant Manager at The Leeds Picture Framer, Marquee Coordinator, Field Sales representative at Telstra, and Customer Service Advisor at Thomas Cook, accumulating valuable insights into customer service and operational efficiency. Education was completed at Benton Park from 1994 to 2001.
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Virgin Media O2
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Virgin Media O2 is the corporate brand of the 50:50 joint venture between Liberty Global and Telefónica SA, and is one of the UK’s largest businesses. Virgin Media O2 combines the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely-available broadband speeds.