Niclas Jacobsen (He/Him)

Solutions Manager, Marketplace at Vivino

A seasoned operations and solutions professional, with an impressive track record of success spanning 7 years with Vivino Inc. He has extensive experience in managing and optimizing online marketplaces and has consistently contributed to the growth and profitability of the organizations in which he has served. He possesses a deep understanding of e-commerce dynamics, impeccable problem-solving abilities, and a relentless commitment to excellence in all aspects of marketplace operations and solutions.

Niclas began his career at Vivino in 2017, joining the Customer Experience (CX) team as the company expanded its wine sales operations. In his role as CX Program Lead, he was responsible for training, managing, and growing the CX team based in Dublin, Ireland, where he relocated. During his tenure, the team expanded from 5 to 25 members. Later, he played a key role in transitioning the CX team to a partner site in Lisbon, Portugal, where the team grew to over 50 employees.

Before Niclas joined, Vivino had launched an early version of its Marketplace platform, which would become his primary focus in his journey with the company. In his Marketplace roles throughout the years, he worked cross-functionally with Vivino's Product, CX, and Finance teams to ensure the efficient operation of the Marketplace platform. He also maintained strong connections with merchant partners worldwide, assisting them in scaling their businesses on Vivino while ensuring excellent service levels for shared customers. Starting with just 5 test merchants in Denmark, the Vivino Marketplace platform now boasts over 1200 merchants across 19 markets, remaining at the forefront of Niclas's attention.

Location

Copenhagen, Denmark

Links

Work style

How I prefer to work

Remote & Office

Qualities I value in my colleagues

  • Honesty
  • sense of humor
  • ambition
  • creativity
  • openness

My communication style

  • Casual
  • direct
  • positive
  • transparent
  • thoughtful

My pet peeves

  • Dishonesty
  • ungratefulness
  • laziness
  • arrogance
  • micromanagement

Fun fact

I know karate!

Timeline

  • Solutions Manager, Marketplace

    May, 2023 - present

  • Manager, Merchant Operations

    April, 2021

  • Senior Marketplace Specialist

    May, 2020

  • Marketplace Specialist

    November, 2019

  • Marketplace Operations Analyst

    January, 2018

  • CX Program Lead

    July, 2017

  • eCommerce & CX Associate

    January, 2017

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