Douglas Gomes

Douglas Gomes is an experienced professional in customer experience and sales, currently serving as an Analista de Experiência do Cliente at Vivo (Telefônica Brasil) since April 2022, where responsibilities include resolving customer inquiries and implementing effective solutions to enhance client satisfaction and loyalty. Prior positions at Vivo involved roles such as Assistente Relacionamento and Atendente Experiência Cliente, focusing on comprehensive customer service and personalized experiences for high-value clients. Before joining Vivo, Douglas held the position of Subgerente de Vendas at Inbrands, cultivating client relationships throughout the sales cycle, and worked as an Analista Administrativo at the Ministério da Saúde, managing the preparation of official documents. Douglas is pursuing a Bachelor of Technology in Marketing at Centro Universitário IBMR, with an expected graduation date in February 2025.