Michelle Lee

COO at Vori Health

Michelle Lee is the current COO at Vori Health. Prior to their current position, Michelle Lee served as the Head/VP of Pricing & Wage Strategy at Honor from May 2020 to February 2021. At Honor, a home care company, Lee was responsible for the development and implementation of pricing and wage strategies. Lee also served as the Vice President of Hospitality/Operations at Lyric from July 2019 to May 2020. At Lyric, Lee led a team of ~40-45 and was responsible for the delivery of guest services across 20 locations and 13 cities. Under Lee's leadership, the team saw nearly $500K in annualized cost-savings through swaps in staffing and vendor pricing models, reduction of avoidable IT/technology spend and service recovery, and more robust fraud monitoring. Additionally, Lee spearheaded the launch of Lyric’s data stewardship model which decreased error rates in guest facing communications and associated service recovery while also increasing NPS and listings content scores.

Michelle Lee has a Master of Business Administration (MBA) from The Wharton School, a Coding Bootcamp certification from The Tech Academy, and an AB in Sociology, Medicine from Harvard University. Michelle also has certification from the Scrum Alliance as a Certified Scrum Master and from - as a Scaled Agile Product Manager/Product Owner.

They are on a team with David Deane - Chief Commercialization Officer, David Berzin - Chief Product Officer, and John Walsh - Chief Technology Officer. Michelle Lee reports to Ryan Grant, CEO & Founder.

Links

Previous companies

McKesson logo
Kaiser Permanente logo
Honor logo
Lyric logo

Timeline

  • COO

    Current role

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