Dana Smith

Dana Smith is an accomplished Customer Service Logistics Manager II at Waste Management since October 2019, with a strong background in customer service management across various organizations. Prior roles include Customer Service Manager at Katz Americas, where Dana mentored a team to enhance sales and customer relations, and Customer Care Manager at Viatran, focusing on sales development and lead generation strategies. At Edwards, Dana led a customer care team in a contact center, emphasizing revenue growth and performance excellence. Dana's career also includes significant contributions at Thermo Fisher Scientific and Life Technologies, with expertise in integrating customer care functions and improving operational processes. Dana holds an Associate's Degree in Business from Niagara County Community College and is pursuing a Bachelor's Degree in Business Management from Columbia Southern University.