Waystone
Karen Elsworth ASCI is the Head of Operations at Waystone in the Transfer Agency sector, with 35 years of experience in Financial Services, including 26 years in retail banking and 9 years in Transfer Agency. Karen has demonstrated excellence in people leadership and operational management, overseeing the customer-facing Contact Centre, customer resolutions, and back-office functions. Prior to joining Waystone, Karen held multiple roles at Link Group from July 2015 to October 2023, including Senior Operations Manager and Continuous Improvement Manager, after a comprehensive career at Barclays Bank PLC from May 1990 to June 2015, which featured positions such as Team Leader and Mortgage Underwriter. Karen's education includes professional training from the Chartered Institute for Securities and Investment from 2015 to 2020.
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