SEVP, Payments, Virtual Solutions and Innovation at Wells Fargo
Avid Modjtabai is responsible for Wells Fargo’s Payments, Virtual Solutions and Innovation (PVSI) group, and leads approximately 38,000 team members. The PVSI group brings together the company’s robust payments platforms, digital capabilities, online channels and innovation teams. PVSI also invests in research and development and strategic partnerships to design new products and customer experiences. PVSI includes Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Payment Strategies, Virtual Channels, Innovation, Operations, and enterprise Marketing. Since she joined Wells Fargo in 1993, Modjtabai has served in a number of senior leadership roles. Prior to leading PVSI, she was the head of Consumer Lending and enterprise-wide Operations. Consumer Lending included Home Lending, Dealer Services, Consumer Credit Cards, Student Lending, Personal Lines and Loans and Retail Services. She led more than 65,000 team members who served more than 34 million households, helping consumers with their borrowing needs—for everything from everyday goods and services to major purchases to achieving and sustaining homeownership. The Operations team, which remains under Modjtabai in her current role, includes check processing, statement processing, ATM operations, ACH and wires, fraud disputes, cash vaults, lockbox, safe-deposit processing, armored logistics, accounting support for retail stores, and deposit document retention. Previously, Modjtabai served as the head of the Technology and Operations Group and Chief Information Officer. As CIO she was responsible for all core technology functions across the company including computing, data centers, connectivity and voice and data networks, end-user services, enterprise architecture, application development, information security, and technology governance. She was also responsible for customer conversion activities and systems and operations integration for Wells Fargo’s merger with Wachovia. Modjtabai also served as head of Human Resources and led the Internet Services Group. Her early roles at the company included management positions in Consumer Deposits and the Investment Group, following work at McKinsey & Company, where she focused on strategy initiatives in financial services. Modjtabai has been named as one of the “Most Powerful Women in Banking” by American Banker. The San Francisco Business Times named her one of the “100 Most Influential Women in Bay Area Business” and Bank Technology News recognized her as one of “The Innovators.” Additionally, she received the “Ellis Island Medal of Honor,” awarded for her outstanding personal and professional achievements, coupled with preserving the richness of her heritage. Avid serves on the board of directors for Avnet, Inc., a leading global technology distributor. She earned a Bachelor’s degree in industrial engineering from Stanford University and an MBA in finance from Columbia University.
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