Meg Bywater

Meg Bywater has extensive experience in IT support and service desk roles, currently serving as a Service Desk Technician Tier 2 at the Wikimedia Foundation since February 2023, after progressing from Tier 1. Prior to this, Meg worked at L.E.K. Consulting from May 2021 to February 2023 as a Senior Service Desk Analyst and Chapter Lead, having started there as a Junior Help Desk Analyst. Meg's earlier experience includes positions at Boston University, where studies were pursued from September 2017 to December 2020 while also serving as an Archival Assistant and Web Content Writer at the Howard Gotlieb Archival Research Center from January 2019 to May 2020. Additionally, Meg gained customer service experience as a Server at WEIR'S ICE CREAM CORPORATION from April 2015 to August 2018. Meg holds a Bachelor's degree in English from Boston University, completed in 2020.