Ivy Chiang

Ivy Chiang is a skilled Business Analyst specializing in User Experience Research and Design at Woolworths Group, utilizing agile methodologies and Human Centered Design principles to enhance workflows and project outcomes. Ivy's role includes organizing user interviews, conducting usability tests, and creating solution designs while advocating for HCD and agile practices across teams and vendor partnerships. With a diverse background that includes experience in UX design, project management, and data analysis across various organizations, Ivy has led initiatives such as the development of a Dashboard for Non-Financial Risk metrics and co-created a risk learning program. Ivy holds a Bachelor's Degree in Industrial Design from UNSW and has completed additional certifications in UX design, data science, and business services.