Jngo Hagen Finkelberg

Jngo Hagen Finkelberg is an accomplished IT Policies & Processes Manager at Worldline since December 2012, where responsibilities include supporting and monitoring the implementation of corporate ITSM practices, leading change management processes, and fostering continuous improvement. Prior experience includes managing various ITIL processes in the role of IT Service Manager, overseeing customer service operations, and coaching men's college basketball to national championship success. Jngo has also served as a Marketing Officer for Zephyro Edizioni, focusing on partnership development. Academically, Jngo holds a Master’s Degree in Modern Literatures and a Bachelor’s Degree in Philology from Università degli Studi di Milano, as well as a Teaching License in Literature from Università degli Studi di Urbino Carlo Bo.