Raynald Avril

Raynald Avril has a diverse work experience in the field of IT and application administration. Raynald is currently working as an Application Administrator at Wounded Warrior Project since February 2020. Prior to this, from 2017 to February 2020, they worked as a Lead CRM/ERP Implementation Consultant at Anthony Thomas Consulting. In this role, they provided functional and technical support for Dynamics GP, CRM/365/Business Central, performed system upgrades and implementations, and developed new integrations for data uploads.

From 2013 to 2016, Raynald worked at Digicel as an Application Manager - GP Administrator. Raynald managed development projects, attended IT management meetings, and implemented process improvements for critical systems and applications. Earlier in their career at Digicel, they served as an Application Support Team Leader from September 2012 to May 2013, where they provided reporting, facilitated team meetings, and assisted the Financial team with Dynamics GP-related queries.

From 2008 to 2012, Raynald worked as an Application Support Engineer at Digicel. Raynald provided technical support to internal staff, resolved helpdesk tickets related to managed services, and met or exceeded customer SLAs. Additionally, they worked as a Helpdesk Support (Intern) at IrishJobs.ie in 2010, where they assisted in supporting server/desktop infrastructures and managed the company's IP phone system.

Overall, Raynald Avril has extensive experience in application administration, CRM/ERP implementation, technical support, and project management in various organizations.

Raynald Avril obtained a Bachelor's degree in Electronics Engineering from the State University of Haiti, where they studied from 2000 to 2005. In addition to their degree, they have also earned several certifications, including "Accounting Foundations: Bookkeeping" from LinkedIn in January 2020, "Dynamics Credentialed Professional - Dynamics GP Core Installation and Configuration" from the Association of Dynamics Professionals in November 2016, and "ITIL Foundation Certificate in IT Service Management" from AXELOS Global Best Practice in July 2015.