Gökhan Engin

Gökhan Engin is a seasoned professional with extensive experience in customer experience consulting and digital transformation. Currently serving as a Principal Solutions Consultant at Zendesk since April 2021, Gökhan focuses on enhancing customer service delivery in Eastern and Central Europe and East Mediterranean regions. Prior roles include positions at Oracle, where Gökhan was a Customer Experience Consultant and Master Principal Solution Engineer, and at HSBC as Senior Manager for Client Service in Payments and Cash Management. Gökhan's career also includes significant contributions at Citi and Demir-Halk Bank, with foundational experience as a Business Consultant at Arthur Andersen. Gökhan holds an MBA from INSEAD and has completed executive education in Design Thinking at MIT, complemented by a Bachelor's degree in Business Administration from Boğaziçi University.