Rodrigo Gonçalves is an experienced engineering leader currently serving as a Senior Engineering Manager in the Machine Learning division at Zendesk since January 2024. Previously, Rodrigo held multiple roles at Talkdesk from March 2016 to October 2023, including Engineering Director for Salesforce Integrations & Agent Productivity and Engineering Director for Agent Experience, where responsibilities included team design, people management, and product delivery. Early career experiences encompass leadership and engineering roles at SHERPANY, Club Judge, Appy, and Sinfic, focusing primarily on mobile application development across iOS and Android platforms. Rodrigo holds a degree in Engineering from Iscte - Instituto Universitário de Lisboa, completed in 2007.
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