Szymon Nowak is a Senior Machine Learning Engineer at Zendesk since July 2023, where responsibilities include improving information retrieval systems for enhanced user experience and collaborating with a cross-functional team. Prior experience includes roles as a Machine Learning Engineer at Zendesk, developing AI-based knowledge curation solutions, and at Lekta AI, where Szymon maintained ML tooling frameworks and addressed NLP challenges in chatbot systems. An educational background includes a Master of Science in Computer Science from the University of Gdansk, a PhD in Linguistics, and multiple degrees in Classics from Jagiellonian University.
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