Junior Solutions Engineer - Phone Specialist

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Currently, we are looking for a Junior Solution Engineer to support our SMB and Commercial (11-1000 employees headcount customers) Account Executives in our EMEA HQ in Amsterdam or remotely from London. The ideal Solutions Engineer is passionate about our Cloud Meeting vision and comes with experience in PBX/telephony.

The ideal Sales Solution Engineer is passionate about our Cloud Meeting vision, can act as a customer's trusted advisor and technical consultant, and will have introductory experience in PBX/telephony systems.

Responsibilities:

• Provides product presentation and demo, deployment design and planning, POC implementation, RFQ/RFP response and also maintains a high level of ongoing proficiency in video, audio, networking, desktop and mobile technologies.
• Assist Account Executives in answering client’s technical questions (with a focus on Zoom Phone)
• Conduct webinars and other public speaking engagements to spread awareness of Zoom’s offerings
• Set up integrations
• Configuring room resources including Zoom Rooms

Requirements:

• Interest in Technology / Unified Communications strongly preferred
• Intermediate knowledge of PBX systems
• Business fluency in English
• Prior experience supporting Unified Communications, video or web conferencing solutions is a big plus
• Understanding of H.323, SIP, RTP, QoS, and COS
• Prior experience in ticketing systems preferred
• After introductory training you are expected to be highly proficient in all areas related to our products and represent the technical aspects of how we solve customer problems
• Business fluency in any European language is a big plus but not required

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.