Mary Iapicca

Mary Iapicca currently serves as Vice President of Customer Experience at ZoomInfo, having previously held roles such as Senior Director of CX Strategy & Onboarding and Director of Customer Onboarding & Adoption. Prior to joining ZoomInfo in February 2022, Mary worked at EVERFI, where Mary was Senior Director of Implementation Services and Director of Customer Success Operations, overseeing onboarding teams and improving customer success initiatives. Additional experience includes roles at Crimson Hexagon, Bay Path University, and Northeastern University, focusing on admissions and training development to enhance customer engagement and operational efficiency. Mary holds a Bachelor of Science in Secondary Education and Teaching from Duquesne University and a Master of Science in College Student Development and Counseling from Northeastern University.