Markus Braun

Markus Braun is a Senior Customer Service Manager at 1&1 Versatel, where they oversee customer service operations. Previously, they led customer management at MEDION AG from 1996 to 2012, managing international after-sales and call center activities. Markus held various roles, including Head of Operations at Ostermann Personaldienstleistung GmbH & Co. KG, where they established a new call center, and Service Manager Europe at SUMEC EUROPE GMBH, focusing on optimizing European customer service. They possess certifications in process management, project management, and quality management, reflecting a robust background in customer service and operational excellence.