Jeff Hammond

Jeff Hammond is an experienced professional in customer success and account management, currently serving as Principal CSM at 11x since July 2024. Previously worked at AutogenAI as a Strategic Customer Success Manager, where achievements included a 40% growth in the largest account and a 150% increase in user adoption. At ON24, held the position of Strategic Account Manager, achieving 165% growth in Q1 2021 through significant expansion deals. As Head of Account Management at Lumar, Jeff attained 353% growth in the first full quarter and developed strategies to improve retention and opportunities. Earlier in the career at Akkroo, significant success included closing 14 deals in one quarter and achieving 28% portfolio growth by enhancing customer onboarding experiences.