Jonathan W.

Jonathan W. has extensive experience in customer success and account management, currently serving as a Senior Customer Success Manager at 11x since November 2025, where responsibilities include advising C-level and VP stakeholders and facilitating training sessions. Previous roles include Customer Success at Ivo and Senior Customer Success Manager positions at Sanity and Simpplr, where focus was on improving employee engagement through AI-powered platforms. Jonathan's early career includes roles at Zyme, In-Situ Inc., and Big Fish Games, demonstrating a strong background in driving customer value, product adoption, and sales. Jonathan holds a B.A. in Global Politics from Washington State University and studied Global Studies at La Universita Di Perugia.