Steven Joseph is an Operations Director currently leading initiatives at Response BPO and 13TEN Contact Centre, specializing in customer experience and digital operations. They previously held senior roles at CCI South Africa, where they expanded operations significantly and received multiple accolades, including CCI OM of the Year in 2017. Their comprehensive background also includes managing offshore operations for BT and driving performance improvements across various locations. Steven holds two Bachelor's degrees in Economics from Teesside University, further supporting their expertise in optimizing business operations.
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