Karen Smith

Karen Smith is a Service Delivery Manager at 15below, where they lead a support team to ensure prompt incident resolution and excellent service delivery. Previously, Karen held various roles at Family Investments, including IT Risk and Security Officer and IT Corporate Governance Team Leader, where they managed IT security operations and led teams in risk management and disaster recovery planning. With a focus on collaboration across business areas, Karen emphasizes the importance of service delivery and adherence to ITIL processes. They have a strong background in managing multi-faceted IT teams and engaging with external partners.