Benjamin Pemstein is a dynamic professional in the Enterprise SaaS space, currently serving as the Director of Technical Services at 15Five. With a strong background in operational management, they have developed and implemented customer success strategies that significantly enhance product success and foster a culture of service excellence. At Conductor, Pemstein played a pivotal role in transforming the customer support and success operations, achieving remarkable metrics in customer satisfaction and support efficiency. Their expertise in predictive analytics and global project management enables them to bridge communication effectively between technical and non-technical stakeholders. Benjamin holds a degree from Muhlenberg College and has a proven track record of driving growth and innovation in customer-focused environments.
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