Jacob Rust is a seasoned technical support professional currently serving as a Senior Technical Support Engineer at 15Five since September 2019. In this role, Jacob leverages expertise in handling escalated customer issues, troubleshooting backend systems, and providing priority support to key clients. Prior experience includes positions as a Partner Support Manager and Specialist at Bright.md, where Jacob developed support strategies and analyzed customer satisfaction data. Earlier roles at adidas and Dick's Sporting Goods involved sales leadership and customer service enhancements. Jacob holds a Bachelor’s Degree in Applied Management and an Associate’s Degree in Administrative Assistant/Office Management from Brigham Young University - Idaho.
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