Tiago Cascalho

Tiago Cascalho is an experienced professional with a strong background in service assurance and technical support. Currently serving as Head of Service Assurance at Truphone since November 2017, Tiago leads a multicultural team of 30 engineers, ensuring high-quality support across a complex technological infrastructure. Previous roles at Truphone included Global Technical Support & Service Quality Manager and Service Quality Manager, where responsibilities involved team management, performance reviews, and supplier management. Tiago's career also encompasses experience at uTest as a Software Tester, and at Vodafone as an Incident Manager, where responsibilities included troubleshooting network issues and managing service operations. With a foundation in technical support from Portugal Telecom, Tiago possesses a diverse skill set in incident management, operational improvement, and customer service excellence.