Munawar Jaffrani is currently the Head of Phone Banking at Silkbank Limited and serves as a Consultant for Quality Assurance & Digitization at 1LINK (Pvt) Limited. Previously, Munawar held various leadership roles in customer service operations, including at American Express, HBL, and Union Bank Ltd., where they established and managed centralized customer contact centers. Munawar also founded Munawar Trading, specializing in importing automobile parts. They earned an MBA in Marketing from The International University.
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