Ben Chan

Ben Chan is a seasoned professional with extensive experience in customer experience operations and technology, currently serving as a Senior Customer Experience Operations Technology Specialist at 1Password since April 2021. Ben has demonstrated expertise in building data pipelines, providing insightful data analysis, and improving customer support performance, achieving over a 30% improvement in SLAs and response times. Prior roles at 1Password included Customer Experience Ops Tech Specialist and Business Support Associate, where contributions included creating impactful reports and visualizations. Former experience includes a role at Canada Computers as a top-performing Technical Sales Associate, and positions at the University of Waterloo as Program Manager and Research Assistant, along with early experience as a Business Consultant with Northshore Marketing Solutions. Ben holds a Bachelor of Arts in Behavioural Psychology from the University of Waterloo.