Caitlin Rock

Caitlin Rock is a seasoned professional in client success and customer care with a strong background in managing teams and enhancing operational efficiency. Currently serving as the Manager of CX Service at 1Password since January 2024, Caitlin previously held the position of Senior Manager of Client Success at Trusted Health, overseeing multiple teams and implementing key performance indicators to improve performance management. With extensive experience at Zillow Group spanning nearly a decade, Caitlin has developed skills in team leadership, recruitment, communication, and performance metrics through various roles, including Manager of Consumer Care and Consumer Support Lead. Earlier positions include sales and account management roles at Bloom Boutique and Yelp, along with customer-facing roles at Savi Day Spa and Columbia Bank. Caitlin holds a Bachelor of Arts in Business with a focus on Marketing from Western Washington University.