Mark-Shane Scale

Mark-Shane Scale is a seasoned professional in the field of library and information science with significant experience in customer support and academic roles. Currently a Senior CX Service Representative at 1Password since April 2019, Mark-Shane has previously held various customer support positions within the company. Prior to joining 1Password, Mark-Shane served as a Lecturer at The University of the West Indies, Mona Campus, where the focus was on problem-based teaching and research to prepare information professionals in the Caribbean. Educational qualifications include a Master of Library & Information Studies from the University of the West Indies, a Bachelor of Science in Political Science with Statistics, and current pursuit of a Master of Philosophy in Communication Studies at the University of the West Indies. Research contributions span social media applications in libraries and intelligent conversational agents, with a commitment to knowledge sharing among entrepreneurs.