Matthew Ives currently serves as an Onboarding Specialist at 1Password, having previously held the positions of Jr CX Technical Representative and Customer Support Representative within the same company since September 2022. Prior to this, Matthew worked as a Technical Recruiter for sherpa° for a brief period in July 2022. Matthew's extensive experience at Marketcircle from July 2005 to July 2022 includes the role of Customer Service Team Manager, where responsibilities involved managing a distributed Technical Support Team, developing key performance indicators and metrics to enhance service quality for customer inquiries.
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