Nicole Smith

Nicole Smith, CSM, serves as a Senior CX Project Manager at 1Password, where responsibilities include leading cross-functional teams to launch complex projects and manage communications effectively. Prior experience includes roles at Ethos Life as Program Manager and Project Manager for Underwriting Experience, where Nicole managed partnerships initiatives, developed training materials, and improved internal processes. As an Account Manager at Hemlock Printers, oversight of creative projects led to significant sales growth. Nicole also held operations management roles at University Graphic Systems and Cloverleaf Ranch, demonstrating expertise in logistics, budgeting, and team leadership. Educational qualifications include a Bachelor of Science in Graphic Communication from California Polytechnic State University and a Project Management Certificate from The University of Texas at Austin.