Thomas Lawson is a seasoned professional in customer success and implementation management, currently serving as a Renewals Specialist at 1Password since April 2025. Prior experience at Brex included roles such as Customer Success Manager, Implementation Manager, and Proactive Outreach Specialist, where responsibilities encompassed customer onboarding, ERP integration discussions, and development of strategies to mitigate customer churn. Thomas' earlier roles included a position as a Scientific Technical Officer at the Ministry of Forests, Lands and Natural Resource Operations, and an Engineering Assistant at Interfor, with a focus on data collection and compliance in forestry-related projects. Thomas holds a Bachelor’s of Science in Forestry from The University of British Columbia.
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