Roberto Cruz is an experienced IT professional with a strong background in systems engineering and technical support. Currently serving as a Systems Engineer at Onepath LLC since June 2019, Roberto manages 2,500 clients and is knowledgeable in various technologies, including on-prem and hybrid Exchange, as well as Office 365 migrations. Previously, Roberto held the position of Help Desk Engineer at Reliable IT, where progression from AV help desk tech to MSP Help Desk Engineer was achieved, with expertise in Windows technical issues. Roberto also worked as a Service Advisor at Microsoft, providing technical support and diagnostics for retail and small business customers, and contributed as an HTML Developer at Merrimack Valley Software, building dynamic websites. Early career experience includes a role as a Secure Transmissions Engineer at JPMorgan Chase & Co., focusing on telephony software testing. Roberto holds an Associate's Degree in Information Technology from Northern Essex Community College.
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