2Contact is dé expert op het gebied van commercieel klantcontact. Sinds 1998 werken we samen met opdrachtgevers aan het verhogen van de omzet en het verbeteren van de klanttevredenheid. Dat doen wij door het uitvoeren van inbound en outbound klantcontacten voor onze opdrachtgevers. 

Onze dienstverlening is gericht op de ondersteuning van uw "Get, Keep and Grow Customers Strategy"​. Tijdens de customer journey van je prospects en klanten realiseren wij proactief en reactief klantcontact op momenten waarop dat relevant voor hen is.

Wij zijn gespecialiseerd in de volgende gebieden: 

✔Acquisitie 
✔Inbound sales 
✔Klantenservice 
✔Up & Cross sell 
✔Retentie en behoud 
✔Telecollect 
✔Winback 

Onze ontzettend gedreven, enthousiaste en leergierige medewerkers hebben een plan van aanpak voor acquisitie, zijn op de hoogte van de juiste telefonische verkooptechnieken én gespecialiseerd in het behouden van je klanten. Met ruim 900 medewerkers behoren wij tot de top van contact centers in Nederland.

2Contact onderscheidt zich in de markt door zeer proactief en transparant een samenwerking aan te gaan, met jarenlange partnerships als resultaat. 

✔Meer omzet realiseren? 
✔Klanttevredenheid verbeteren? 
✔Klantbehoud strategie belangrijk? 
✔Nieuwe contactkanalen als Live of Video Chat, WhatsApp of webcare inzetten? 
✔Bereikbaarheid verbeteren? 
✔Flexibiliteit en schaalbaarheid belangrijk? 

Neem dan direct contact op voor meer informatie via: 
✆ 023 514 55 55 
✉ info@2Contact.com

Call Center

2Contact

This department handles inquiries, support, and assistance for customers to ensure a positive experience.

Customer Service

The Sales and Client Relations team at 2Contact focuses on optimizing commercial client interactions to enhance revenue and customer satisfaction for our clients. This multifaceted team is responsible for acquiring new clients, managing inbound and outbound sales, providing customer service, and executing up-sell and cross-sell strategies. They also specialize in retention, win-back initiatives, and maintaining ongoing client relationships. Through a proactive and transparent approach, the team ensures that our clients' "Get, Keep and Grow Customers Strategy" is effectively implemented, contributing to long-term partnerships and continuous business growth.

Sales and Client Relations

The Recruitment & HR Team at 2Contact is responsible for attracting, hiring, and retaining top talent to support the company's expertise in commercial customer contact. This team manages the entire employee lifecycle, including onboarding, training, performance management, and employee relations. They also handle workforce planning, promote a positive work culture, and ensure compliance with employment laws and regulations. Additionally, the team collaborates with the marketing department to enhance employer branding and effectively communicate career opportunities.

Recruitment & HR Team

The Operations Team at 2Contact plays a pivotal role in ensuring seamless execution of day-to-day activities related to our comprehensive range of customer contact services. This team is responsible for managing and optimizing workflows, overseeing service delivery, leveraging IT operations, and ensuring that all processes align with our goal of increasing revenue and enhancing customer satisfaction. Their expertise ensures that proactive and reactive customer interactions are executed efficiently, supporting the "Get, Keep and Grow Customers Strategy" of our clients.

Operations Team

This department is responsible for overseeing and optimizing all interactions and relationships with contacts.

Contact Management

This department focuses on building and maintaining relationships with clients to enhance customer satisfaction and drive sales.

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Other teams

Sales and Client Relations

Recruitment & HR Team

Operations Team

Contact Management

Customer Engagement