Ashwin Carlos has extensive experience in customer care and human resources management. Currently serving as Customer Care Team Manager at 2degrees NZ Ltd since March 2011, Ashwin oversees a team of 15 customer care agents, focusing on providing technical, billing, upselling, and service support across various channels while enhancing customer experience through call quality monitoring and coaching. Prior to this role, Ashwin held multiple positions at eFunds from January 2004 to November 2006, progressing from Team Member - Operations to Assistant Manager Training, Team Coach Operations, and Senior Executive - Center of Excellence - Trainer. Additionally, Ashwin worked at Fidelity National Information Services from May 2008 to March 2011, taking on roles such as Manager and Assistant Manager in Human Resources.
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