Charles Nelson is a seasoned customer care and telecom support professional currently serving as a Complex Support Lead at 2degrees, where they mentor team members and handle customer escalations. With over nine years of experience in marketing and customer service, Charles previously held roles in branding and management at companies such as the Malabar Group of Companies and The Fat Elephant. They have a Master's degree in Business Administration specializing in Media and Entertainment, and a Bachelor's degree in Computer, Mathematics, and Statistics. Charles is passionate about innovation and effective communication in the workplace.
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