Niki Chave

Niki Chave is a senior leader with a proven track record in customer experience and strategic transformation. Currently serving as GM CX at 2degrees, Niki is focused on enhancing customer journeys and delivering world-class experiences. Previously, Niki held leadership roles at Air New Zealand and Mercury NZ, where responsibilities included managing customer experience strategies and leading teams to ensure exceptional service. Niki's extensive background also includes significant roles at Telecom New Zealand, where they achieved remarkable growth in revenue and market share. Niki holds an educational background from the University of Otago.