Richard Saggers is a Platform Manager at 2degrees, overseeing the CXone NICE Contact Platform and focusing on continuous improvements to enhance customer experience and support the company's mission of Fighting for Fair. With experience in various roles at 2degrees, Richard has successfully led IVR redesigns, managed stakeholder collaboration, and implemented modern tools to improve customer satisfaction and First Contact Resolution (FCR). Edward has also held positions such as Data Support Specialist and Business Acceptance Test Lead, where they ensured quality standards in application deployment and provided advanced technical support. Passionate about building customer-focused, data-driven contact centres, Richard remains dedicated to shaping the future of customer experience through innovation and collaboration.
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