WORKFORCE ENGAGEMENT MANAGEMENT:
Workforce Management – Automated Quality/Coaching – Team Analytics – Artificial Intelligence – Smart Data – Ethical & Legal AI Checks

2MARES is a solution fully integrated with the existing system infrastructure of the contact center or BPO, adding capabilities in Analytics, Collaboration, Process Optimization, and Compliance & Ethical AI Assurance across current operational processes.

More than 100,000 contact center positions use 2MARES today across Iberia and LATAM, improving productivity and quality while enhancing the well-being of Customer Experience teams: Quality Monitoring, Coaching, Training, Performance, Customer Experience, Speech Analytics, Employee & Customer Feedback, Call and Screen Recording, Social Media and Digital Channels, Semantic & Text Analytics…

Specialists in Team Intelligence Technology for Customer Experience and Contact Centers since 1996.

2Mares | Team Intelligence

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Teams

Offices

2Mares | Team Intelligence

Org chart

Teams

Offices

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