Marwan Eissa

Contact Centers Engineer at 2P

Marwan Eissa has a diverse work experience that spans over several years. Marwan began their career in 2003 as an Administrator for KMS Consulting, where they were responsible for updating customers' information and administrating human resources. Marwan then worked as a Work Control Center Engineer at Saudi Binladin Group Operation & Maintenance, where they redesigned the Preventive Maintenance master plan and generated work orders.

In 2008, Marwan joined Saudi Telecom Company as a Technical Support Engineer and provided support in this role until 2012. During this time, they gained valuable experience in handling technical issues and troubleshooting.

Next, Marwan worked as an Avaya Technical Support Engineer at King Abdullah Medical City - Makkah for three years, followed by a role as a Project Manager of 940 contact center at Jeddah Municipality. In these positions, they demonstrated their ability to manage projects and handle various responsibilities.

In 2016, Marwan joined the National Water Company as an Avaya Technical Support Engineer, where they provided technical support for Avaya products.

Currently, Marwan holds positions at both 2P Perfect Presentation and Malaz Technology & Communications Co. At 2P Perfect Presentation, they serve as a Project Manager, while at Malaz Technology & Communications Co., they work as a contact centers engineer. Both of these roles contribute to their expertise in project management and handling contact center operations.

Overall, Marwan Eissa has a comprehensive background in technical support, project management, and contact center operations, making him a valuable asset in any organization.

Marwan Eissa obtained their Bachelor of Computer Science degree in Information Technology from Applied Science University (ASU) in Amman, Jordan. Marwan pursued their studies at ASU from 1998 to 2003.

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Timeline

  • Contact Centers Engineer

    November, 2017 - present

  • Project Manager

    October, 2017