Alexander Volkov is an accomplished client service group leader with over 7 years of management experience. They have successfully managed teams of up to 170 individuals across E-commerce and EdTech sectors, implementing initiatives such as the establishment of chat support systems and developing employee motivation frameworks. Currently, Alexander leads the client service department at Yandex 360, supporting users across various products. They hold a bachelor's degree in Economics from the Crimean Federal University named after V.I. Vernadsky.
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