Rachel P.

Rachel P. is a skilled customer support professional with extensive experience in various roles. Currently serving as a Customer Support Advocate at 360Learning since March 2023, Rachel previously worked at Sendoso, where responsibilities included handling complex customer support tickets, mentoring team members, and implementing process improvements. Rachel's earlier experience at Uber involved leading high-performing teams and resolving escalations while maintaining performance metrics. Additionally, Rachel has a background in social work, holding a Master of Social Work from DePaul University and a Bachelor of Science in Psychology from Eureka College. Rachel's diverse experience encompasses both customer support and social service, demonstrating a commitment to service excellence and community well-being.