Samuel Shek is an experienced professional in customer support and technical services within the 3D printing industry. Currently serving as the Lead Customer Support Engineer at 3D Systems Corporation, Samuel provides remote technical support and training to ensure customer success. Previously held the position of Technical Services Manager APAC at Markforged, coordinating APAC escalations with the engineering team. Samuel's extensive background at 3D Systems Corporation includes roles such as ANZ Customer Service Manager and Senior Customer Support Engineer, focusing on partner relationships and technical support in the APAC region. Early experience includes work as a Product Engineer at Cadhouse, a Research Assistant at The Hong Kong Polytechnic University, and various engineering and IT support roles. Samuel holds a Bachelor of Engineering (Honours) in Product Engineering with Marketing from The Hong Kong Polytechnic University and a Higher Diploma in Product Design Engineering from The Hong Kong Institution of Vocational Education.
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