Technical Support Engineering Team Lead

About 3E: We are a mission-driven company with the purpose to enable a safer, more sustainable world! 3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.

Are you ready to shape the future? Come join us! 

About The Job: The Technical Support Engineering Team Lead at 3E is a dynamic, hands-on individual contributor who seamlessly blends technical expertise with leadership. As both a player and a coach, you will tackle complex technical challenges while mentoring and inspiring your team to deliver exceptional support. This role is pivotal in ensuring operational excellence, driving innovation, and aligning with 3E’s mission to build a safer, more sustainable world.

Why This Role Matters: This position is essential to enhancing the employee experience at 3E by ensuring smooth and reliable technical operations. Your contributions will empower our global team to excel, foster collaboration, and advance our purpose-driven mission, ultimately enabling 3E to achieve its goals.

This is a hybrid role based out of our Bethesda, MD office, offering a balance of in-office collaboration and remote work flexibility to support both productivity and work-life balance.

What You'll Do

• Hands-On Problem-Solving: Directly address escalated technical issues, leveraging expertise in IT systems, including Microsoft Intune and M365.
• Team Leadership: Mentor technical support engineers, fostering a culture of accountability, collaboration, and continuous improvement.
• Operational Oversight: Manage day-to-day workflows, ensuring SLA adherence and efficient resource allocation.
• Process Optimization: Develop and refine support processes, integrating best practices and emerging technologies.
• Stakeholder Collaboration: Serve as a bridge between the support team and other departments, driving alignment with company goals.

What Makes You a Great Fit

• A bachelor’s degree in Computer Science, Information Technology, or a related field—or equivalent practical experience, with at least 5 years of proven success in technical support roles. Experience in leadership or mentoring is essential. Relevant certifications, such as ITIL, are highly desirable.
• Demonstrated leadership and influence skills, with a proven ability to inspire and drive performance improvements within a team.
• Skilled at balancing hands-on technical problem-solving with effective team leadership, ensuring operational excellence and high-quality service delivery.
• Advanced expertise in IT troubleshooting, with in-depth knowledge of Intune, M365, and ITSM systems.
• Strong analytical and problem-solving skills, complemented by the ability to communicate effectively with both technical and non-technical audiences.