Miranda Lapour is currently the Lead UX Design Researcher and Strategist at 3M, where they collaborate closely with product teams in the Automotive Division to enhance user experiences through empathetic research. Previously, they have served as a Senior UX Design Researcher at 3M and held various design coaching roles, including at INSEAD and NASA's Jet Propulsion Laboratory. Miranda has a rich background in design, holding a Bachelor of Science in Industrial Design from ArtCenter College of Design, and boasts extensive expertise in mixed methods UX research and service design. Their career spans nearly two decades, leveraging their customer service experience to meet users' needs effectively.
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