Ryan Kelly

Ryan Kelly is an experienced customer service and success manager with a proven track record of improving customer satisfaction and retention. Currently serving as the Manager of Customer Service/Success at 3P Learning since March 2020, Ryan enhanced customer satisfaction ratings from 80% to 91% within a year and conducts quarterly webinars for clients. Previously at Matific, as Manager of Customer Success, Ryan achieved over a 93% renewal rate while maintaining key customer accounts. At BlakeLearning, Ryan developed a personalized digital customer journey that increased retention from 74% to 86% and exceeded 95% renewal value. Earlier in a diverse career, Ryan was a professional actor in the Broadway production of WICKED, participating in over 4,000 performances. Ryan holds a Bachelor's degree in Performance from New York University.