Otmane Arkoub is a proficient professional with a strong background in customer success and operations management. Currently serving as the Manager of Customer Success at 7Speaking since July 2022, Otmane previously held the position of Operations Manager at PMSm from September 2020 to September 2021, where responsibilities included the management of COVID-19 screening operations, recruitment of healthcare professionals, and overseeing biomedical engineering missions for international clients. Otmane's academic qualifications include a Master's degree in European and International Studies with a focus on international and intercultural negotiation from Aix-Marseille University, a Bachelor's degree in English language and literature from the same university, and another Bachelor's degree in English Studies and Linguistics from Université Moulay Ismail Meknès.